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Refund Policy

This Refund Policy outlines the terms under which refunds, replacements, or adjustments may be issued. By placing an order with us, you agree to the conditions described below. This policy is designed to provide transparency, protect both parties, and ensure a fair and consistent process for resolving order‑related concerns.

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1. All Sales Are Final

Because many of our products are custom‑made, printed on demand, or produced specifically for your order, all sales are final. We do not offer refunds or exchanges for:

  • Incorrect size selection

  • Incorrect color selection

  • Buyer’s remorse

  • Failure to review product details before purchase

Customers are responsible for verifying all order details prior to checkout.

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2. Refunds for Damaged or Incorrect Items

We will gladly replace or refund an item only if:

  • The product arrives damaged

  • The product contains a production error

  • The product received does not match the item ordered

To qualify for a replacement or refund, customers must notify us within 7 days of delivery and provide:

  • Clear photos of the item

  • Photos of the packaging (if damaged)

  • A brief description of the issue

Once verified, we will issue a replacement at no cost or provide a refund to the original payment method.

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3. Lost, Missing, or Stolen Packages

If a package is marked Delivered by the carrier but not received, it is considered fulfilled. However, we will assist you in filing a claim with the carrier.

If a package is lost in transit, we will work with the carrier to determine next steps and may issue a replacement once the carrier confirms the loss.

 

4. Incorrect or Incomplete Addresses

Refunds are not issued for orders shipped to an incorrect or incomplete address provided by the customer. If the package is returned to us, the customer is responsible for reshipment costs.

 

5. Cancellations

Orders cannot be canceled once production has begun. For custom or made‑to‑order items, production typically begins shortly after the order is placed.

 

6. Non‑Refundable Items

The following items are not eligible for refunds:

  • Custom apparel

  • Personalized merchandise

  • Limited‑edition or event‑specific items

  • Digital products

  • Gift cards

 

7. How to Request a Refund or Replacement

To initiate a claim, contact our support team with:

  • Order number

  • Description of the issue

  • Required photos

We will review your request and respond within 2–3 business days.

 

8. Customer Support

If you have questions about this policy or need help with an order, our support team is here to assist.

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